Privacy Policy

Overview

ProjectPro (“we,” “us,” or “our”) operates a local services marketplace that connects customers who post jobs with contractors who bid on and perform work. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you use our website (projectprojobs.com), mobile apps, and related services (collectively, the “Service”).

By creating an account or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

Information we collect

• Account information: name, email address, password (stored in hashed form), account role (customer or contractor), and optional two-factor authentication settings.
• Profile and business information (contractors): company name, bio, trades, service radius, business address, license details, and related verification information.
• Job information: job titles, descriptions, trade type, budget, photos, and location data such as street address, city, state, and ZIP code. Full street addresses may be hidden from other users until a contractor is hired.
• Communications: messages sent through job threads between customers and contractors.
• Payment-related information: job payment amounts, invoice and subscription status, and Stripe account identifiers. Payment card numbers are collected and processed by Stripe — we do not store full card numbers on our servers.
• Business tools data (contractors): quotes, expenses, mileage logs, and AI-assisted estimates you create in the Service.
• Device and technical data: push notification tokens (for mobile alerts), basic device/platform type, and standard server logs (IP address, browser or app version, timestamps) used for security and troubleshooting.
• Support and feedback: information you send through the feedback form or by email.
• Content safety: uploaded images may be automatically screened for nudity and sexual content; reports you submit about content are reviewed by our team.

How we use information

• Provide the marketplace: account creation, job posting, bidding, hiring, messaging, and job completion workflows.
• Process payments and payouts through Stripe, including contractor Pro subscriptions and customer job payments.
• Send transactional emails and push notifications (for example, bid updates, payment reminders, and password resets).
• Verify contractor licenses and display trust signals to customers.
• Operate business tools such as quotes, invoices, mileage tracking, and AI-assisted estimates.
• Respond to support requests, disputes, and feedback.
• Maintain security, prevent fraud, and enforce our policies.
• Improve and debug the Service.

How we share information

We do not sell your personal information. We share information only as described below:

• With other users as part of the Service — for example, contractors see job details needed to bid; customers see contractor profiles and bids; parties to a hired job can message each other.
• With service providers who help us run the Service, including Stripe (payments), cloud hosting and database providers, email delivery (such as Resend), file storage (such as Amazon S3), mapping/geocoding (such as Google Maps), push notification delivery (such as Expo/Google FCM), and AI providers used for optional estimate features.
• When required by law, regulation, legal process, or to protect the rights, safety, and security of ProjectPro, our users, or others.
• In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

Data retention

We keep information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we delete or anonymize personal data associated with your account, except where we must retain certain records for legal, tax, or fraud-prevention purposes.

Your choices and rights

• Access and update profile information from your dashboard or business profile settings.
• Manage notification preferences and device push permissions in your device or browser settings.
• Delete your account at any time from Dashboard → Security on the web or mobile app, or at https://projectprojobs.com/delete-account. Deletion is permanent and may be blocked while you have active jobs or open disputes.
• Contact us at support@projectprojobs.com to ask questions about your data or to request help with account deletion.

Security

We use industry-standard measures to protect information, including encrypted connections (HTTPS), hashed passwords, and secure token storage on mobile devices. No method of transmission or storage is completely secure; please use a strong, unique password and enable two-factor authentication when available.

Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

International users

ProjectPro is operated from the United States. If you use the Service from other regions, your information may be processed in the United States and other countries where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Continued use of the Service after changes become effective means you accept the updated policy.

Contact us

Questions about this Privacy Policy or our data practices:

Email: support@projectprojobs.com

Web: https://projectprojobs.com